Frequently Asked Questions
Ordering, delivery, storage and handling, answered.
How can I place an order?
Select the products, cut type, and pack size you require, add them to your cart, and complete the checkout process. You can also contact the frshToU team through the ordering number shown on the website.
Which locations do you deliver to?
Delivery availability depends on your location and scheduled delivery routes. Please contact us to confirm whether service is available in your area before ordering.
Do you offer same-day delivery?
Same-day delivery may be available for selected products and locations. Some products are processed against confirmed orders and may be delivered on scheduled delivery days.
What payment methods do you accept?
Available payment options may include UPI, cards, net banking, supported digital payment methods, and cash on delivery where applicable. The options available for your order will appear during checkout.
Is the fish fresh or frozen?
We offer both fresh/chilled and frozen products. The product page and package label will clearly state the product condition, so you know what you are purchasing.
Is the fish cleaned before delivery?
Yes, where a cleaned option is selected. Depending on the product, you may choose whole cleaned fish, curry cuts, steaks, skinless portions, or fillets.
Why is the cleaned weight lower than the whole-fish weight?
Scaling, gutting, removing the head, trimming, skinning, and filleting naturally reduce the final weight. The amount of processing loss depends on the species, fish size, and cut selected.
Are fillets completely boneless?
Fillets are carefully deboned, but fish is a natural product, and occasional small pin bones may remain. Please inspect portions before serving them to children or older adults.
How should fresh fish be stored?
Refrigerate fresh fish promptly and follow the use-by and storage instructions on the label. If you cannot use it within the recommended period, freeze it as soon as possible in suitable packaging.
How should frozen fish be stored?
Keep frozen products continuously frozen according to the temperature instructions on the label. Thaw them safely in the refrigerator and do not refreeze after complete thawing unless the product has been properly cooked.
How should I thaw frozen seafood?
Place the sealed pack in the refrigerator until thawed. For quicker preparation, follow any approved thawing instructions supplied with the product. Avoid leaving seafood at room temperature for extended periods.
Is product availability guaranteed?
Fish availability may vary according to harvest schedules, weather, season, catch, size, and quality. If an item is unavailable, we will suggest an alternative or arrange an appropriate resolution.
What if I receive a damaged or incorrect product?
Contact us promptly after delivery and share the order number, product details, and clear photographs of the sealed package. Our team will review the issue according to the applicable replacement and refund policy.
Do you use preservatives?
Any additives or treatments used in a product, where applicable, will be declared according to labelling requirements. Please read the product description and package label or contact us for product-specific information.